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How the membership works

• The NAIROBII Membership by Galaxvend is $20/month, one membership covering all four services.
• New memberships start with a free 90-day trial, and your 90 days begin the moment you confirm your email address. No card is needed to start, there is no payment step, and nothing is charged during the trial.
• Nothing is charged automatically and there is no automatic enrollment: when the 90 days end, your access pauses with an invitation to continue. You continue only if you choose to, at $20/month through our payment provider, Stripe.
• You do not need to decide now — a member who does nothing is simply not charged. The Terms of Service are the wording we are bound by if anything here ever disagrees with them.

The four services

• Stay — Resort BookingsExplore resort and vacation opportunities through the NAIROBII Resort Booking service.
• Live — Housing ConsultationsNAIROBII members can request personalized housing consultations to discuss their needs, explore available options, and identify housing resources and opportunities.
• Experience — Experience PlannerOur Experience Planner helps members explore attractions, dining, entertainment, events, activities, and other experiences based on their interests and destination.
• Move — Logistics ServiceNAIROBII members have access to logistics assistance for coordinating transportation and other logistical needs associated with their plans.

Stay requests go through our catalog of resort and vacation offers. Live, Experience and Move are the three request forms: you describe what you need and the team handles it personally.

How to send us a request

• Sign in, or create an account with no card at sign up— confirm your email and your 90 free days begin. The request forms live in the member area, and members can use them from day one of the trial.
• Stay: open the catalog at Stay — Resort Bookings and send a booking request from the offer you are interested in.
• Live, Experience and Move: use the form on the service’s own page — describe what you need and send it. Each form asks for what that service needs, and nothing more.
• Everything you send is listed under My requests so you can see what you have asked for.
• Requests are requests: we work them personally, but availability, prices and confirmations rest with the provider involved, and we tell you before anything that costs money is booked.

Ask the assistant

“Ask the Galaxvend assistant” is the chat bubble in the corner of our public pages — the home page, our partners page, sign up, log in, the legal pages and this one. It is an AI assistant that answers general questions about the membership and the site. It does not take requests, it never handles card details, and it will not guess: for anything real, use the member forms or email us.

Contact us

The quickest way to reach the team is the Contact page: write your question there and it comes straight to us as a ticket we work from, and we reply personally to the email you give.

Email reaches the same team and always will: galaxvend@galaxvend.us.

We publish no phone number and no postal address, and we do not send text messages.

Cancelling

You can cancel at any time, and nothing is charged automatically during the free trial. The exact wording — how to cancel, and what happens to your access afterwards — is in the Terms of Service, under “Cancelling.”